Grand Island Small Animal Hospital

Emergency Animal Clinic - Serving Buffalo, WNY, Grand Island and Niagara Falls

2323 Whitehaven Road
Grand Island, NY 14072
(716) 773-7646
Fax: (716) 774-8234
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Pet Emergency Click Here

Your 24 Hour Animal Emergency Care Hospital for All of Buffalo, Niagara Falls and Western New York

Frequently Asked Questions -

What are your regular office hours?

Monday - Thursday 7:00 am - 8:00 pm
Friday 7:00 am - 6:00 pm
Saturday 8:00 am - 4:00 pm
(Regular office hours by appointment only)

Our doctors hours include mornings, afternoons and evenings by appointment.
You can call us anytime during business hours to schedule an appointment for an office visit or other services.
By working on an appointment basis we are able to keep your wait as brief as possible, while using our time effectively in examinations, surgery and treatment of hospitilized patients.
Restraint - We ask that you keep your pet on a leash, in a carrier or in your arms while in the reception area to prevent any unnecessary injury to pets or clients. Your pet should be under control at all times in the exam room.

Do your doctors take phone calls?
If you need to speak to a Doctor, they do have a phone call hour between 1:00 pm and 2:00 pm every day. However, our staff is always happy to answer any questions you may have if able.

Do you allow visitors in to your facility?
You are welcome to make an appointment to inspect our hospital and boarding facilities. Please call us at (716)773-7646.

Can we visit our pet while they are hospitalized?
We do not allow visits with your pet while he is hospitalized. Although you may feel better if you see him, it may not help his recovery. Visits often cause excessive nervous excitement for the pet being visited and for other nearby patients. We must give primary consideration to the welfare of all of our patients. At the discretion of the doctor, visits are occasionally warranted and solicited.

What are your admitting and releasing policies?
Pets scheduled for inpatient treatment or surgery are admitted between 7 and 9 am. Your pet will be released between 3 and 8 pm so we can make sure your pet has fully recovered from the treatment and anesthesia. You will be given instructions and medication for any needed home treatment. If your pet must remain in the hospital overnight, a licensed veterinary technician will make rounds throughout the night to ensure your pet's well-being.

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